Refund policy

Return & Refund Policy

We’re tough on quality—but easy to work with.

At True Kidz, we stand behind our gear. If something isn’t right, we’ll do our best to make it right. We offer a 30-day return policy from the day your order hits your doorstep.

Here’s the deal:

To qualify for a return, items must be:

  • In the same condition you got them—unworn, unused, with tags attached

  • In original packaging

  • Accompanied by proof of purchase

To start a return, email us. Once your return is approved, we’ll send you clear instructions on where to send your item. Please don’t send anything back before reaching out—we can’t accept unapproved returns.

Need help? Drop us a line anytime at truekidz@yahoo.com

 Non-Returnable Items

Some things just can’t be returned. These include:

  • Custom or personalized items

  • Gift cards

  • Items from limited-run drops or final sale

  • Hazardous goods (yep, we don’t sell ‘em—but we still gotta say it)

If you’re unsure about your specific item, give us a shout—we’ll help you out.

Returns & Exchanges

If you need a different size or item, email us at truekidz@yahoo.com with:

  • Your order number

  • The item you want to exchange

  • What you’d like instead

You cover return shipping unless the item was damaged or we made a mistake.

Refunds

Once we get your return and check it over, we’ll let you know if it’s approved. If so, we’ll issue a refund to your original payment method. Just a heads-up—banks and credit cards can take a few days to process it.

Damaged or Wrong Items

We check every order before it heads out, but if something’s not right—like damage or the wrong item—let us know ASAP. Email support@truekidzapparel.com with a photo or video, and we’ll get a replacement out to you fast. We’ll cover shipping for anything that’s our mistake.

You’ve got 30 days from the delivery date to report issues like this.

We’re in this to build a brand that’s as honest and dependable as the kids who wear it. Thanks for riding with True Kidz. 🤠